Archives June 2018

How to reset password

  1. If you forgot your password, from the sign in page, please click “Forget Password”.


  1. Please enter your e-mail address which is verified by your account.

  1. Please click the password reset link in your email box to open the reset page.
  2. Enter your new password, confirm it and click the reset button.

How to enhance the security


  1. It’s best that password complex and unique, it should contain 6 digits at least, the best is a mixture of lower and upper case letters, characters and symbols without any obvious rules, your name, E-mail address, your birthday, your cellphone number and information which can be got by others should be excluded, password like 123456、asdfgh and abc123 are not suggested password, password like Ax#ji&sd、Zxlkd@uyt or Hui!dfe*we are suggested password format, you can also make your account more secure by changing your password periodically, the new password should be different from the previous one. Besides, never disclose your password to others, Singbitx staff would never ask for password from you.

2-Factor Authentication

  1. We suggest you link your Google Authenticator to your account. Google Authenticator is a dynamic password tool that Google produced, you need to use your cellphone to scan the bar code or type the Ciphertext in. After typing, there will show a valid 6-digit verification code on the Google Authenticator every 30 seconds, after linking, every time you log in the site you need to type the 6-digit code presented on the Google Authenticator.Click here to check out how to set and use Google Authenticator.Watch out for the phishingWatch out for the fake E-mails which claim that they are from , we suggest you click the link or the attachments in the Email, before you log in your account, make sure that the link is from the official website, will never ask for your password、SMS、E-mail verification code or Google verification code.

How to change phone

  1. Click the personal center (Emailaddress), choose ‘Settings’, then click “Phone”.

  1. Before rebinding, there is two-factor authentication to protect this sensitive operation, and it will show the phone number and a tip. Considering the security, phone only can be changed by contracting customer support.

How to change Google Authenticator

  1. Click the personal center (Emailaddress), choose ‘Settings’, then click “Google Authenticator”.

  1. Before changing, there is two-factor authentication to protect this sensitive operation and it will show the “deactive” page. Fill the code into the box and click “DEACTIVE” button.

  1. Use Ciphertext, or scan QR code to complete new verification

How to trade

  1. Let’s take BTC/ETH as an example. If you want to exchange ETH to BTC, you can click on “Trade Now”, choose BTC/ETH pair. Click on the pair and you will enter the exchange page of this pair.


  1. You could input the price and the amount you wanted, the cost will be calculated automatically, or you also can place an order according to the Order book, click any order, the price and amount will be filled automatically.

    1. Once the order placed, it will be shown in ‘BID ORDERS/ASK ORDERS’ until the deal be matched.

How to withdraw cryptos

  1. Click “DASHBOARD” to open the dashboard.

  1. Choose the currency you want to withdraw (for example, “BTC”) and click on “Withdraw”.

  1. Click ‘Withdraw Address’to manage the wallet address, new address can be created.

  1. Enter the “withdraw” page, input amount, choose fee and withdraw address,
    theninput SMS code or google code to submit the withdraw request.

How to deposit cryptos

  1. Click “DASHBOARD” to open the dashboard.


  1. Choose the currency you want to deposit (for example, “BTC”) and click on “Deposit”.


  1. Then you will be able to check your BTC deposit address and transfer BTC to this address.



  • Please make sure that you only send the same type of digital assets to this address. If you want to exchange ETH to BTC, you can click on “Trade Now”, choose BTC/ETH pair.
    This means you can only send BTC into your BTC address and no other digital assets.
    If you deposit different digital assets to the address, you will lose the digital asset permanently.
  • After depositing to the address, the deposit needs to be confirmed by all nodes.
    To receive the deposit as soon as possible, you can pay a few fee. Otherwise, it normally takes 10-60 minutes.
  • Minimum deposit amount is 0.0001. Any amount fewer than this will not be allowed to deposit.
  • Your deposit address does not change often, so you can deposit into the same address.
    If it is changed, we will notify you via website announcement or email.

How to active your account

Verify Email

Click ‘Email’, the verification email has already sent to mail box. If you have not received verification email, please click ‘RESEND’

  1. Open the registration email on your email box, then please click the link in the email to complete the email verification.


Two-factor Verification

  1. Click‘Two-factor’, thereare two methods, Phone verification and Google verification, they are optional. If Phone verification is chosen, choose country, input phone number to get SMS code to complete verification.


  1. If Google verification is chosen, use Ciphertext, or scan QR code to complete verification. In this page, there are 2 links to get Google authenticator, Apple store and Google play.


ID Document Verification

  1. Click ‘ID document’, input the relevant information required, and submit it.

  1. After submitting, please waiting approval from admin.
  2. Once it is approved, the ID document authentication is completed.