Troubleshooting

FIAT – Deposit

If you have not received your deposited funds after three (3) business days please contact our support team (support@singbitx.io) and provide us with the following information;

  • Screenshot of the transfer details
  • Details of the bank account which you transfer from
  • Deposit request ID Code

FIAT – Withdrawals

If you have not received your withdrawal funds after three (3) business days please contact our support team (support@singbitx.io) and provide us with the following information;

  • Screenshot of the transfer details
  • Details of the bank account which you transfer from

Cryptowithdrawals

If you have a cryptocurrency deposit/withdrawal issue please contact our support team (support@singbitx.io) and provide the following information;

  • Transaction ID (tx ID)
  • Email address
  • Amount
  • Location where the funds are coming from (deposits only)